Global Connection
Anytime, anywhere
With the mission of providing convenient and reliable solutions, Felix specializes in providing equipment and services to support the Internet and communication needs of foreigners living and working in Japan.
Internet connection
Providing high speed internet service.
Digital solutions
Modern telecommunications solutions.
Mission
Felix Committed to accompanying customers in building a more comfortable life, by solving common problems related to Internet connection, calling, and digital solutions.
Vision
Felix Aiming to become a leading company in providing specialized telecommunications services, bringing maximum satisfaction to foreigners in Japan.
Core Values
Supporting International Customers
We understand the concerns caused by language barriers, documents and complicated procedures. Felix provides simple, clear and approachable services, including for people who have only just arrived in Japan.
Transparency as Standard
There are no hidden costs or complicated contract terms. We communicate the information you need clearly from the start, because trust begins with transparency.
Multilingual & Multicultural Support
We support customers in languages they can use with confidence, including English, Vietnamese, Chinese, Thai and Japanese.
Technology-Driven, People-Centred
While continually adopting new solutions, Felix never loses sight of people in every conversation and support interaction.
Adapt Quickly, Grow Sustainably
We listen closely to customers and the market, improving continuously while maintaining a long-term commitment to serving customers, not short-term gains.
Difference
A Deep Understanding of International Customers
Felix specialises in serving international customers, providing solutions that respect each customer’s language and cultural background.
Comprehensive Services
From mobile SIMs, home Wi-Fi and pocket Wi-Fi to a wide range of support equipment, Felix addresses connectivity needs comprehensively.
Reliable Multilingual Support
Our multilingual customer-support team is available every day from 9:00 to 18:00.
A Deep Understanding of International Customers
Felix specialises in serving international customers, providing solutions that respect each customer’s language and cultural background.
Comprehensive Services
From mobile SIMs, home Wi-Fi and pocket Wi-Fi to a wide range of support equipment, Felix addresses connectivity needs comprehensively.
Reliable Multilingual Support
Our multilingual customer-support team is available every day from 9:00 to 18:00.
Unlimited connections,
Experience without barriers!
Felix We provide comprehensive connectivity solutions that help people living in Japan access the internet with ease, stay close to the people who matter and enjoy a more convenient daily life. Whether you need a data SIM, mobile Wi-Fi or other connection support, we are here to help. Start your journey to better connectivity today.