Stay Connected to the World
Anytime, From Anywhere
With a mission to provide convenient and reliable solutions, Felix specialises in equipment and services that support the internet and communication needs of people living and working in Japan.
Internet connection
Providing high speed internet service.
Digital solutions
Modern telecommunications solutions.
Mission
Felix We promise to deliver simple, transparent and fitting connectivity solutions for people who study, work and live in Japan. We do more than provide SIM cards and Wi-Fi: we create meaningful connections that help customers stay close to family, settle into a new environment and enjoy daily life more fully.
Vision
Felix We aim to become a leading company in connectivity for international residents—the first name people think of when they need dependable communications, thoughtful service and understanding based on real experience.
Core Values
Supporting International Customers
We understand the concerns caused by language barriers, documents and complicated procedures. Felix provides simple, clear and approachable services, including for people who have only just arrived in Japan.
Transparency as Standard
There are no hidden costs or complicated contract terms. We communicate the information you need clearly from the start, because trust begins with transparency.
Multilingual & Multicultural Support
We support customers in languages they can use with confidence, including English, Vietnamese, Chinese, Thai and Japanese.
Technology-Driven, People-Centred
While continually adopting new solutions, Felix never loses sight of people in every conversation and support interaction.
Adapt Quickly, Grow Sustainably
We listen closely to customers and the market, improving continuously while maintaining a long-term commitment to serving customers, not short-term gains.
Why Choose Felix
A Deep Understanding of International Customers
Felix specialises in serving international customers, providing solutions that respect each customer’s language and cultural background.
Comprehensive Services
From mobile SIMs, home Wi-Fi and pocket Wi-Fi to a wide range of support equipment, Felix addresses connectivity needs comprehensively.
Reliable Multilingual Support
Our multilingual customer-support team is available every day from 9:00 to 18:00.
A Deep Understanding of International Customers
Felix specialises in serving international customers, providing solutions that respect each customer’s language and cultural background.
Comprehensive Services
From mobile SIMs, home Wi-Fi and pocket Wi-Fi to a wide range of support equipment, Felix addresses connectivity needs comprehensively.
Reliable Multilingual Support
Our multilingual customer-support team is available every day from 9:00 to 18:00.
Connections Without Limits
A seamless experience without barriers.
Felix We provide comprehensive connectivity solutions that help people living in Japan access the internet with ease, stay close to the people who matter and enjoy a more convenient daily life. Whether you need a data SIM, mobile Wi-Fi or other connection support, we are here to help. Start your journey to better connectivity today.