Legal Notice under the Act on Specified Commercial Transactions

• Shipping: free; however, an additional shipping fee of ¥2,000 (tax included) applies to Okinawa and remote islands.
• Bank transfer fees: borne by the customer.
• Cash-on-delivery fee: ¥1,000 (tax included).
• Return shipping for customer-initiated returns: borne by the customer.
• Return shipping for misdelivery, initial defects, or non-conformity with the contract: borne by Felix.

• Bank transfer: by the payment deadline stated in the transfer instructions sent by Felix.
• SmartPIT: by the deadline displayed or notified when the payment number is issued.
• Cash on Delivery: pay the delivery carrier in cash when receiving the product.
• In-person payment: pay at the time of pickup.

Please pay by the 20th of each month for use from the 21st of that month through the 20th of the following month.

If payment is not confirmed by the 20th, service will be temporarily suspended from the 21st.

If payment is not confirmed by the end of the same month, the agreement will end on the last day of that month.

Monthly voice and data SIMs are agreements with no fixed term.

There is no minimum use period, minimum number of months, or cancellation fee.

Prepaid data SIMs, pocket Wi-Fi, and home Wi-Fi have no continuing contract or automatic renewal.

Any monthly charges arising after purchase of pocket Wi-Fi or home Wi-Fi are charges for SIM or telecommunications services, not device rental fees or installment payments.

Cancellation requests are accepted at any time.

If received by the 20th of a month, the agreement ends on the 20th of that month.

If received on or after the 21st, the agreement ends on the 20th of the following month.

Paid monthly charges are not prorated or refunded.

This does not apply where a refund is required by law.

For bank transfer and SmartPIT, physical products are normally shipped within one to two business days after payment is confirmed.

For Cash on Delivery, physical products are normally shipped within one to two business days after the application details are confirmed.

Delivery carriers are Yamato Transport, Sagawa Express, or Japan Post.

For in-person payment, collect the product at the date, time, and location provided by Felix.

For eSIMs, once the required checks and payment are complete, applications made by 18:00 are normally issued the same day; applications made after 18:00 are normally issued the following day.

Except for eSIMs and voice SIMs, customer-initiated returns are accepted if Felix is contacted within three days of delivery.

Physical data SIMs are eligible for return and refund within three days of delivery whether or not they have been activated or used.

Felix refunds 100% of the product price if the returned product has no customer-caused scratches, dirt, damage, or missing accessories.

Please return the product within two days from the date Felix confirms the return conditions and provides return instructions.

If the product is not returned within the deadline, Felix may cancel acceptance of the return. This does not limit any rights granted to customers by law.

Return shipping for customer-initiated returns is borne by the customer.

Felix bears return shipping for misdelivery, initial defects, or non-conformity with the contract.

After receiving and checking the returned product, Felix will refund the designated bank account within seven days.

eSIMs and voice SIMs are not eligible for return or refund. This does not apply where cancellation or a refund is permitted by law, including initial contract cancellation, confirmation measures, non-conformity with the contract, or Felix’s non-performance of obligations.

For non-conforming products or misdelivery by Felix, Felix will provide exchange, repair, refund, or other necessary remedies in accordance with applicable law.