Legal Notice under the Act on Specified Commercial Transactions
| Seller | Felix Co., Ltd. |
|---|---|
| Representative | Nguyen Phi Hung |
| Address | Chiyoda Building 2F-2, 1-90-2 Uneme, Misato City, Saitama 341-0011, Japan |
| Telephone | 048-950-6868 Hours: 09:00–18:00, open every day |
| support@felixgroup-info.com | |
| Telecommunications Business Notification No. | A-03-19560 (Kanto Bureau of Telecommunications) |
| Secondhand Dealer Permit No. | Saitama Prefectural Public Safety Commission No. 431310065530 |
| Products | Monthly data SIMs, prepaid data SIMs, monthly voice SIMs, eSIMs, pocket Wi-Fi and home Wi-Fi. |
| Sales Price | The tax-inclusive price shown on each product page. |
| Shipping and Other Fees | Shipping is generally free. Bank-transfer fees are borne by the customer. Cash-on-delivery fee: ¥1,000 (tax included). An additional ¥2,000 (tax included) shipping fee applies to Okinawa and remote islands. Return shipping for returns requested for the customer’s convenience is borne by the customer. |
| Payment Methods and Timing | Bank transfer and SmartPIT: by the deadline designated by Felix. Cash on delivery: cash on receipt. In-person pickup: payment at the time of pickup. |
| Monthly Fees | Monthly fees for the period from the 21st of the current month to the 20th of the following month must be paid by the 20th. If payment is not confirmed by the 20th, service may be suspended from the 21st. If payment is not confirmed by the end of that month, the agreement ends on the last day of that month. |
| Contract Period | Monthly voice and data SIM plans have no fixed term, minimum use period, minimum number of months or cancellation penalty. Prepaid data SIMs, pocket Wi-Fi and home Wi-Fi do not renew automatically. |
| Delivery | Physical products are normally shipped within one to two business days. Carriers may include Yamato Transport, Sagawa Express and Japan Post. eSIMs are normally issued on the same day for applications made by 18:00, or the following day for applications made after 18:00, after the required checks and payment confirmation. |
| Returns and Refunds | Except for eSIMs and voice SIMs, returns are accepted if Felix is contacted within three days of delivery and the authorised return is sent back within two days. If the returned product is free of scratches, stains, damage, faults or other issues, 100% of the product price is refunded. Refunds are made by bank transfer within seven days after receipt and inspection. Felix pays return shipping for misdelivery or non-conforming products. Nothing in this notice limits rights available under applicable law. |
| Cancellation | Cancellation requests may be made at any time. Requests received by the 20th take effect on that day; requests received on or after the 21st take effect on the 20th of the following month. Monthly fees already paid are not prorated or refunded, except where required by law. |