Terms & Policies

Legal Notice (Specified Commercial Transactions Act)

Terms of Use

Article 1 — Scope

These Terms of Use (the “Terms”) apply to telecommunications-related products and services sold or provided by Felix株式会社 (the “Company”).

The prices, conditions of use, communication conditions, compatible devices, activation procedures and other individual conditions for each product or service are set out on the relevant product page, in the Important Matters Explanation or in other conditions presented by the Company before an application, and in the contract documents provided after the contract is concluded.

Article 2 — Products and Services

The Company handles data SIMs (monthly plans and SIMs sold for a one-time price), monthly voice SIMs, eSIMs, pocket Wi-Fi, home Wi-Fi and other telecommunications-related products and services.

Article 3 — Applications and Conclusion of Contracts

Customers must review and agree to the relevant product page, these Terms and the individual conditions presented by the Company before applying.

A contract is concluded when, after checking the application details and completing any necessary identity verification, the Company's notice accepting the application reaches the customer.

Payment timing is specified for each payment method. Completion of payment alone does not constitute acceptance by the Company.

Applications received through social media, telephone, email, the Company's premises or an agent are also subject to the Company presenting these Terms and the individual conditions in a form the customer can review, and confirming the customer's agreement before the contract is concluded.

Article 4 — Voice SIMs

Felix株式会社 is the contracting party for voice SIM services.

Applications for voice SIMs require identity verification, an explanation of important matters, delivery of contract documents and any other procedures required by law.

There is no minimum period of use, minimum number of months or cancellation penalty.

Article 5 — Data SIMs

Data SIMs include types used by paying a monthly charge and types sold for a one-time price.

The price, period of use, conditions of use and refund conditions for each product are governed by the individual conditions presented on the relevant product page or otherwise before an application.

Article 6 — Communication Devices

Pocket Wi-Fi and home Wi-Fi devices are sold outright.

Ownership of a device transfers to the customer after payment of the purchase price is complete.

Customers are not required to return purchased devices to the Company after the telecommunications service ends.

Any separate monthly charges arising after a device purchase are charges for the SIM or telecommunications service, not device rental charges or installment payments.

Customers are not held responsible for initial defects, non-conformity with the contract or malfunctions attributable to the Company.

Article 7 — Identity Verification

For voice SIMs and other products or services requiring identity verification, the Company verifies identity in accordance with the law and the methods specified by the Company.

For identity verification, the Company may request a residence card, driver's license, the front of a My Number Card, other identity documents specified by the Company, and a facial photograph for identity verification.

For My Number Cards, the Company does not collect the reverse side bearing the individual number.

Article 8 — Prices, Payment Methods and Payment Timing

Product and service prices are the tax-inclusive prices shown on the relevant product page or otherwise presented before an application.

For bank transfers, please pay by the payment deadline stated in the transfer instructions sent by the Company.

For SmartPit, please pay by the payment deadline displayed or notified when the payment number is issued.

For cash on delivery, please pay the product price and the cash-on-delivery fee of ¥1,000, including tax, to the delivery carrier in cash upon receipt.

For payment at the Company's premises, please pay there when collecting the product.

Bank transfer fees are borne by the customer.

Please pay monthly charges by the 20th of each month for use from the 21st of that month through the 20th of the following month.

Article 9 — Contract Period

Monthly voice SIM and data SIM agreements have no fixed term.

There is no minimum period of use, minimum number of months or cancellation penalty.

Data SIMs sold for a one-time price, pocket Wi-Fi and home Wi-Fi have no continuing contract or automatic renewal.

Article 10 — Suspension and Termination for Non-payment

If payment of the monthly charge is not confirmed by the 20th of a month, service will be temporarily suspended from the 21st.

If payment is still not confirmed by the end of the same month, the contract will end on the last day of that month.

Article 11 — Cancellation by the Customer

Cancellation requests are accepted at any time.

If a cancellation request is received by the 20th of a month, the contract ends on the 20th of that month.
If received on or after the 21st, the contract ends on the 20th of the following month.

Cancellation requests are accepted by telephone, email, web form, social media or another method through which the Company can confirm the request.

Monthly charges already paid are not prorated or refunded.
This does not apply where a refund is permitted by law.

Article 12 — Shipping, Collection and eSIM Provision

For bank transfers and SmartPit, products are normally shipped within one to two business days after payment is confirmed.

For cash on delivery, products are normally shipped within one to two business days after the application details are confirmed.

Delivery carriers are Yamato Transport, Sagawa Express or Japan Post.

Shipping is free.
However, an additional shipping fee of ¥2,000, including tax, applies to Okinawa and remote islands.

For payment at the Company's premises, please collect the product at the date, time and location provided by the Company.

For eSIMs, after the necessary checks and payment confirmation are complete, applications made by 18:00 are normally issued the same day; applications made after 18:00 are, in principle, issued the following day.

Article 13 — Returns, Exchanges and Refunds

Except for eSIMs and voice SIMs, customer-initiated returns are accepted if the customer contacts the Company within three days after delivery to request a return.

Physical data SIMs are eligible for return and refund within three days after delivery, regardless of whether they have been activated or used.

The Company refunds 100% of the product price if the returned product has no customer-caused scratches, dirt, damage or missing accessories.

Please return the product within two days from the date the Company confirms the return conditions and provides return instructions.
The Company may cancel acceptance of a return if the product is not returned within that deadline.
This does not affect any rights granted to customers by law.

Return shipping for customer-initiated returns is borne by the customer.
The Company bears return shipping for misdelivery, initial defects or non-conformity with the contract.

After receiving and checking the returned product, the Company refunds the bank account designated by the customer within seven days.

Article 14 — Products Excluded from Returns and Refunds

eSIMs and voice SIMs are not eligible for return or refund.

This does not apply where cancellation or a refund is permitted by law, including initial contract cancellation, confirmation measures, non-conformity with the contract or the Company's non-performance of its obligations.

Article 15 — Prohibited Conduct

Customers must not engage in the following conduct.

1. Applying using false information, another person's identity documents or another person's name.
2. Transferring, lending or allowing a third party to use a SIM, eSIM, telephone number or contractual position without the Company's consent.
3. Using products or services for illegal or fraudulent purposes.
4. Infringing the rights or interests of the Company or a third party.

The sale, disposal or transfer of a purchased device itself is not prohibited.

Article 16 — Statutory Procedures

Where initial contract cancellation, confirmation measures or other procedures apply under the Telecommunications Business Act or other laws, the applicable law and the individual Important Matters Explanation and contract documents govern.

Article 17 — Liability

If a customer suffers loss attributable to the Company, the Company is liable in accordance with the Civil Code, the Consumer Contract Act and other applicable laws.

These Terms do not restrict customers' statutory rights.

Article 18 — Changes to These Terms

Under Article 548-4 of the Civil Code, the Company may change these Terms only where the change benefits customers generally, or where the change does not conflict with the purpose of the contract and is reasonable in light of the need for the change, the appropriateness of the revised terms and other circumstances relating to the change.

Before the effective date, the Company will announce that the Terms are being changed, the revised Terms and their effective date on its website or by another appropriate method.

Article 19 — Governing Law

These Terms are governed by Japanese law.

Article 20 — Contact

Felix株式会社
Chiyoda Building 2F-2, 90-2 Uneme 1-chome, Misato City, Saitama 341-0011, Japan
Telephone: +81489506868
Reception hours: 9:00–18:00, every day
Email: support@felixgroup-info.com / hikari@felixgroup-info.com

Privacy Policy

Felix株式会社 (the “Company”) complies with the Act on the Protection of Personal Information, the provisions on the secrecy of communications under the Telecommunications Business Act, the Guidelines on the Protection of Personal Information in the Telecommunications Business and other applicable laws and regulations, and handles personal information appropriately.

Article 1 — Business Information

Business name: Felix株式会社
Representative: NGUYEN HUY HUNG
Address: Chiyoda Building 2F-2, 90-2 Uneme 1-chome, Misato City, Saitama 341-0011, Japan
Telephone: +81489506868
Email: support@felixgroup-info.com / hikari@felixgroup-info.com

Article 2 — Information Collected

The Company may collect the following information.

1. Name, address, telephone number, email address and delivery address.
2. Information on applications, contracts, use of services, charges and payment status.
3. Images of identity documents and facial photographs for identity verification.
4. The content of inquiries, consultations and support interactions.
5. IP address, device information, browser information, access dates and times, cookies and other information relating to use of the website.
6. Other information provided by customers when applying or verifying identity, after the purpose of use has been separately explained.

For My Number Cards, the Company collects only the front and does not collect the reverse side bearing the individual number.

Article 3 — Methods of Collection

The Company may collect personal information through its website, web forms, social media, telephone, its premises, referrers or agents.

When collecting personal information through a referrer or agent, the Company checks that the individual's consent has been obtained and that any other procedures required by law have been completed.

Article 4 — Purposes of Use

The Company uses collected personal information for the following purposes.

1. Receiving applications, providing products and services, and handling contract procedures.
2. Verifying identity, screening contracts and preventing fraudulent applications.
3. Shipping products, arranging collection and confirming receipt.
4. Billing charges, confirming payments and managing payments.
5. Responding to inquiries, consultations and support requests.
6. Managing contracts and service use, and handling cancellations, returns, exchanges and refunds.
7. Communicating important notices, service changes and service disruptions.
8. Preventing and responding to misuse, nuisance conduct and non-payment.
9. Analyzing inquiries and website use to improve products, services, displayed content, usability and support quality.
10. Securing the website and information systems, preventing unauthorized access and responding to failures.
11. Responding to lawful requests under applicable laws or from administrative authorities, police or courts.
12. Sending product, service, campaign and other notices by email or other means where the customer has agreed in advance to receive them.

Customers may request that such notices be stopped at any time by using the method shown in the email or by contacting the Company.

Article 5 — Outsourcing and Disclosure to Third Parties

To the extent necessary to achieve the purposes of use, the Company may outsource delivery, payment, telecommunications services, IT, system operation and other work to external providers, entrusting them with the handling of necessary personal data.

The Company selects contractors appropriately and exercises necessary and appropriate supervision.

Except where permitted by law, the Company does not disclose personal data to a third party without the individual's prior consent.

Article 6 — External Services and Processing Outside Japan

The Company may use cloud services and other external services for website operation, email, map display and other business activities.

If personal information or usage information is handled outside Japan through these services, the Company takes necessary and appropriate measures in accordance with the Act on the Protection of Personal Information and other applicable laws.

The Company uses Google Maps to display its location and map on the website.
Loading Google Maps may transmit IP addresses, device and browser information, viewing dates and times, cookie identifiers set by Google and other usage information to Google.
Please refer to Google's Privacy Policy for information on Google's handling of information.
https://policies.google.com/privacy?hl=en

Article 7 — Retention Periods

For each type of personal data, the Company determines the retention period necessary to achieve the purposes of use and fulfill statutory retention obligations, and retains the data only for that period.

When the retention period has expired or the data is no longer needed, the Company deletes or disposes of the data appropriately without delay, except where retention is required by law.

Article 8 — Security Measures

The Company takes necessary and appropriate security measures to prevent unauthorized access, leakage, loss, damage, alteration and misuse of personal information.

The Company individually configures accounts that handle personal information, manages passwords and access rights for each person responsible, limits the personnel handling such information and supervises contractors.

When asked about the specific security measures, the Company responds in accordance with the law to the extent that doing so does not compromise security.

Article 9 — Cookies and Similar Technologies

The Company's website uses cookies for language settings, displaying Google Maps and similar purposes.

Cookies, IP addresses and device information may, when combined with other information, be handled as information relating to an individual.

Article 10 — Requests Concerning Retained Personal Data

In accordance with the law, customers may request notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, cessation of disclosure to third parties, and disclosure of records of disclosures to third parties, in relation to retained personal data concerning themselves.

To make a request, please contact the Company by telephone or email.

After verifying the individual's identity, the Company responds without delay in accordance with the law.

Requests for disclosure and related requests are free of charge.

Article 11 — Changes to This Policy

The Company may change this Policy when necessary due to amendments to laws, changes in its business or other reasons.

The changes and their effective date will be published on the Company's website.

Where the law requires an individual's consent to a change, the Company will obtain that consent separately.

Article 12 — Contact Point

For inquiries, requests for disclosure or other rights, complaints or consultations concerning the handling of personal information, please contact the following.

Felix株式会社
Chiyoda Building 2F-2, 90-2 Uneme 1-chome, Misato City, Saitama 341-0011, Japan
Telephone: +81489506868
Reception hours: 9:00–18:00, every day
Email: support@felixgroup-info.com / hikari@felixgroup-info.com